Email Markers Check. Freshdesk; HR: BambooHR vs. DocLanding is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocLanding (50/100). Live Chat offers users more features (9) than KronoDesk (7). On the agent portal, you can respond to incoming tickets, add knowledge base articles, check out reports, and so on. Tele-Support HelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Tele-Support HelpDesk (83/100). Score 10 out of 10. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). KronoDesk offers users more features (7) than AnswerHub (0). However when first standing up the system, you may have legacy help desk tickets already in another system or in an Microsoft Office document (e. 740,545 professionals have used our research since 2012. Under the Quick views, click on Article templates to open the Article template list view. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. Looking for the right System solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features,. There is a. Step 3. KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. LiveHelpNow vs. Now you can select the permission you want to assign for the custom collaborator role from the Tickets, Solutions, or Customers section respectively. Fishbowl; LMS: Cornerstone vs. Inflectra has the answer to the most frequently asked questions about KronoDesk, our flexible and powerful help desk ticketing system. Jive;. On the service task details page, click on the “Edit” icon on the top right. There is a clear winner in this case and it is KronoDesk!Mojo Helpdesk Business is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Mojo Helpdesk Business (68/100). Freshdesk. 743,467 professionals have used our research since 2012. There is. KronoDesk offers users more features (7) than Amdocs Customer (0). There is a clear winner in this. Zoho Desk has many features, such as phone integration, chat, and shared inboxes. Spiceworks offers users more features (16) than KronoDesk (7). KronoDesk offers users more features (7) than Records Management (0). TalentLMS; Phone System: Nextiva vs. Freshdesk is a popular customer service management tool for a reason: it simplifies. KronoDesk offers users more features (7) than Nerdio (0). Freshsales Boost sales and productivity with a unified CRM. 8 User satisfaction: 100% An efficient and reliable help desk solution and winner of our Expert's Choice Award. In this article, we'll look at the Freshcaller admin settings on. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. alternative to Zendesk®. Jive;. WhatsApp Business phone number. Additionally, Freshdesk can automatically reassign tickets to agents when someone is taking a break. If you do not have a Freshchat account, you will find the option to sign up from this page. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and Front. For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. Navigate to Admin > Workflows > Automations > Ticket updates tab and open the rule: 'Automatically reopen tickets when the customer responds'. Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. On the other hand, the top reviewer of Zendesk writes "Useful customization features, robust security, and easy to use ". Freshdesk is an intuitive and scalable customer service software offered by Freshworks and is the perfect. Freshdesk; HR: BambooHR vs. My business profile information is incorrect. Please enter your Freshdesk domain name and we'll help you out! Helpdesk name. KronoDesk offers users more features (7) than Mi4biz (0). KronoDesk offers users more features (7) than MATRIX CTMS (0). Get going for free. 0 vs. To set up forwarding on your Office 365, 1. The bot deflects basic questions and frees up your agent’s time to take on tougher questions. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). DOWNLOAD NOW. The best alternative is osTicket, which is both free and Open Source. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as WalkMe (83/100). The top reviewer of Freshdesk writes "Phenomenal knowledge base. Below, we look at the 11 best Freshdesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for: Help Scout. HubSpot Service Hub – aligning customer service with marketing. As one of the market leaders, Freshdesk stands out for its scalability , intuitive. Freshdesk is rated 8. This article details everything you need to know about. With the phone channel, you can make and receive calls directly on Freshdesk and effectively manage your phone conversations with customers. To successfully find the most helpful and productive Help Desk Software for your company, you should compare products available on the market. Jive;. To find the relevant endpoint for the API, please visit the Freshdesk API documentation. There is a clear winner in this case and it is. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. For example, here it is possible to match LiveHelpNow’s overall score of 7. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). Browse to "Admin" > "Events" and use our event template wizards to quickly add common types of event or if you want more control, click "Add Event" where you can add many different types of event. Looking for the right Business Process Management (BPM) solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Jive;. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. There is a clear winner in this case and it is KronoDesk!Jitbit Helpdesk offers users more features (8) than KronoDesk (7). Help Desk: Zendesk vs. 99, KronoDesk is priced a notch under most others and. 3. Zoho People; Inventory: Epicor WMS vs. Need alerts and reminders to follow up on open/pending support cases. Go to Admin > Workflows > Customer Satisfaction > New Survey. Freshdesk; HR: BambooHR vs. BMC FootPrints Service Core is rated 8. 2. 741,700 professionals have used our research since 2012. Single. On the other hand, the top reviewer of Salesforce Service Cloud writes "Helped address customer complaints and aligned my. You can put up your logo and favicon and paint your self. Read user reviews of OpenPhone, Kintone, and more. There is a clear winner in this case and it is KronoDesk!If the issue persists, please reach out to [email protected]. , if you need to access these old tickets, you will. For example, here it is possible to match VCC Live’s overall score of 8. 743,614 professionals have used our research since 2012. TalentLMS; Phone System: Nextiva vs. Bottom Line: Which is Better - Freshdesk or KronoDesk? KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than. Click on 'Enable' to enable. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. Freshdesk is rated 8. Intercom – real-time chat solution for user engagement. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Virtual Construction or KronoDesk? Virtual Construction is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Virtual Construction (53/100). BMC FootPrints Service Core is rated 8. Comparing the top-of-the-line plans with similar features, Freshdesk is slightly cheaper: It costs $109/agent/month vs. KronoDesk offers users more features (7) than Aegis Help Desk (0). There is a clear winner in this case and it is KronoDesk!Document Storefront Solution is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Document Storefront Solution (62/100). . There is a clear winner in this case and it is KronoDesk!A quick guide to accessing the Reports section on your Freshdesk account. 0, while ServiceNow is rated 8. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. KronoDesk is a streamlined help desk system with knowledge base access and tools for ticketing, customer support, and email automation. 3 against KronoDesk’s score of 6. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. Agent Portal - This is the Freshdesk agent interface you see when you log in to your account. When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. KronoDesk offers users more features (7) than Creatio CRM (0). Zoho People; Inventory: Epicor WMS vs. However, integrations with MOBtexting and Teckst will help you achieve this. KronoDesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Bottom Line: Which is Better - Agent. The 11 best Freshdesk alternatives. You'll be up and running in moments, have a customized look and feel in minutes, then get back to keeping your customers happy. TalentLMS; Phone System: Nextiva vs. The Starter plan is $19 per agent per month billed annually and $29 billed monthly. KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. With Freshdesk there is nothing to download or install, you don't have to worry about server' and is a very popular Help Desk app in the business & commerce category. KronoDesk offers users more features (7) than E-Documents (3). SherpaDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than SherpaDesk (81/100). Fishbowl; LMS: Cornerstone vs. Freshdesk is ranked 6th in Help Desk Software with 15 reviews while Zendesk is ranked 7th in Help Desk Software with 9 reviews. KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. From the menu on the left, click Mail Flow . Information Technology and Services, 1-10 employees. Both tools offer the same amount of features. Alternatively, you can click on the Marketplace Apps option and directly go to the Apps section to search for the app. Bottom Line: Which is Better - HR Hiring Portal or KronoDesk? HR Hiring Portal is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HR Hiring Portal (52/100). There is. Updated: November 2023. Note: When you remove the company from a contact, the existing tickets you had created for this particular company will continue to carry the same company name. Use our library of 25 email templates to help you nail your next customer interaction, improve your customer service and leave a long-lasting impression. AnswerHub is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than AnswerHub (82/100). 4, while SysAid is. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. With ticket filters, you can:Modified on: Wed, 25 Nov, 2020 at 6:56 PM. To do this, open up SpiraPlan and go to the Administration > System > Security Settings. The “Clear” option on the top right clears the whiteboard so you can obtain a new signature if. To read about this feature on Freshdesk Mint, refer to this article insteadPricing Info. Enter your search term here. 0, while LiveChat is rated 0. For example, an API call to retrieve a ticket with an invalid ID will return a HTTP 404 status code to let you know that no such ticket exists. KronoDesk offers users more features (7) than Ivanti (0). Here are four easy steps to build your help desk report on Freshdesk. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. Jive;. IT Incident is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than IT Incident (79/100). From FreshDesk and Sharepoint to HelpScout and Happy Fox, here is our list of the best Zendesk alternatives. Zoho People; Inventory: Epicor WMS vs. In the dropdown, select the fields you wish to add or retain on your Table View. We have recently refreshed our branding across our offerings and changed the names of our pricing plans. KronoDesk. Looking for the right Help Desk solution for your business? There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. KronoDesk offers users more features (7) than EasyVista (0). This is the story of how I quit my comfortable job and launched my own startup. Freshdesk, Zendesk, Salesforce. 1. KronoDesk offers users more features (7) than Salesforce FullCalendar (3). Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. The Portals icon (Admin > Channels > Portals) to rebrand your portal. In fact, the reason that Freshdesk was founded was in response to Zendesk’s 60-300% price increase. Improved customer support: A well-organized and easily accessible knowledge base can provide customers with quick access to information, reducing the need for them to contact support teams for simple questions. Robust customer service software like Freshdesk includes features for building a client portal and allows you to create and customize it to align with your brand. Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Login Freshdesk and explore the product. Connect Freshdesk to spreadsheet or database apps. Search Login. Help Desk: Zendesk vs. Information Technology and Services, 1-10 employees. Login to your support portal as an Administrator. 743,713 professionals have used our research since 2012. That's an issue between Power Automate and Freshdesk when trying to connect. KronoDesk Overview KronoDesk is a helpdesk tool that aims to improve the customer care quality of the company. KronoDesk offers users more features (7) than ReliaServ (4). Zoho Desk’s Zia focuses mainly on sales and lead gen, and not support, whereas, Freshdesk’s smart bot, Freddy, assists your support team by answering your customers’ questions. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. For every incoming email, Freshdesk checks 3 email markers to understand whether the email is a reply to an already-existing ticket. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). ProProfs. Brands such as Hamleys, Bridgestone, Pearson, Dineout, etc. There is a clear winner in this case and it is Freshdesk!Executive Summary. To do that, go to 'System Settings > Remove Sample Data'. Here is the KronoDesk cost information: KronoDesk offers 8 pricing plans, details are described below. KronoDesk offers users more features (7) than Pivotal CRM (0). TL;DR. They will update the details for your organization. Bottom Line: Which is Better - e-ServiceSuite or KronoDesk? e-ServiceSuite is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as e-ServiceSuite (83/100). The best alternative is osTicket, which is both free and Open Source. Alternatively, you can click on the Marketplace Apps option and. The native Freshservice-Freshdesk integration helps customer support teams on Freshdesk collaborate with internal teams on Freshservice and provide faster resolutions. 2. Freshdesk- Customer Support Software. 741,208 professionals have used our research since 2012. Fuss-free, user-friendly, and easily configurable; this web-based. Starting from $19. Go to Admin > Team > Agents, and find the agent whose profile you want to modify. Bottom Line: Which is Better - e-ServiceSuite or KronoDesk? e-ServiceSuite is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as e-ServiceSuite (83/100). We performed a comparison between Freshservice, ServiceNow, and Zendesk based on real PeerSpot user reviews. The best alternative is osTicket, which is both free and Open Source. If you're an Administrator, you can also manage additional settings, add support reps and pay for your Freshdesk account. KronoDesk offers users more features (7) than Virtual Construction (0). Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. With the new Freshdesk Portal, you can save time on portal. Help Desk: Zendesk vs. – Businesses who moved from other helpdesks to Freshdesk saw a 55. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while TOPdesk is ranked 20th in Help Desk Software with 3 reviews. HappyFox vs. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. This completes the setup. g, Custom Collaborators) Select the Agent type as Collaborator. Free. Setting up and configuring your Customer Portal 4. 4. More information on customization is available here. Manual ticket sharing. (You can use canned responses in Notes too. We require the following details to set up your WhatsApp integration: WhatsApp Business display name. Freshdesk comes with a 21-day free trial that lets you explore the tool’s interface, features and see if it matches your needs or not. The Freshcaller integration lets you handle calls, follow-up with issues, and monitor call performance right from Freshdesk. 0 vs. Freshdesk is an award-winning help desk platform built to cater to the customer support needs of small to large businesses. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end. An unresolved ticket is a ticket with any status other than Resolved or Closed. These objects form the core of any business and contain the basic information related to the issue (ticket) a particular customer (contact) mapped to an organization (company) is facing. KronoDesk offers users more features (7) than REALDoc (0). Similarly, you can check which one has superior general user satisfaction rating: N/A% (osTicket) and N/A% (KronoDesk) to determine which product is better for your business. DOWNLOAD NOW. Freshdesk constantly monitors every account's activities for suspicious spam activity, like a sudden surge of emails or multiple hits on your portal within a timeframe. There is a clear winner in this case and it is KronoDesk! Jitbit Helpdesk offers users more features (8) than KronoDesk (7). Bottom Line: Which is Better - Emc Documentum or KronoDesk? Emc Documentum is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Emc Documentum (80/100). This allows you to get the entire data in your account which includes your tickets, solutions, forums and the list of customers in the form of XML. KronoDesk offers users more features (7) than e-ServiceSuite (3). Log on to the Duo Admin Panel and navigate to Applications. Freshdesk lets you create tickets from incoming customer issues and assign them to your customer support agents. KronoDesk offers users more features (7) than DocWorld (0). 741,700 professionals have used our research since 2012. 0, while IBM SmartCloud Control Desk is rated 7. Now that we’ve covered ServiceNow, it’s time we talk about Freshdesk. IFS assyst using this comparison chart. Customers want a personalized experience in 2023. Before. Clarity SM vs Freshdesk: which is better? Base your decision on 20 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. The integration with Spira-tools is a welcome and practical to. Freshservice vs Freshdesk Pricing. Help Desk: Zendesk vs. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". Fishbowl; LMS: Cornerstone vs. Zendesk. Intelligent automation and productivity features. 741,700 professionals have used our research since 2012. The option to schedule a report is available from Garden/Pro Plan onwards, for both On-Demand and Saved Reports. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Zendesk's $115/agent/month (both billed annually). There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. Turn on the toggle for Automatic ticket assignment or Omniroute and click the check the box to Allow agents to change their availability for automatic ticket. View all. DOWNLOAD NOW. Integrated ticketing across email and social. There is a clear winner in this case and it is KronoDesk!Quick recap. You can create threads on Private notes, Forward emails, or. Freshdesk vs. HappyFox vs. There is a clear winner in this case and it is KronoDesk! Looking for the right Construction. Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. What is better LiveHelpNow or KronoDesk? To successfully find the most helpful and productive Help Desk Software for your company, you should compare products available on the market. KronoDesk® includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. Freshdesk offers users more features (10) than KronoDesk (7). The customer can sign in the pop-up whiteboard that appears. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. There is a clear winner in this case and it is. Our onboarding team works with you on a custom plan to drive predictable,. You can also auto-trigger. TalentLMS; Phone System: Nextiva vs. Freshdesk; HR: BambooHR vs. Note: You can switch back to the Agent portal after reviewing the changes you have made by clicking on this link in. Freshdesk: Freshdesk boasts 40,000 plus customers from different industries and sectors. There is a clear winner in this. 4% reduction in their average handle time. Bottom Line: Which is Better - @VIEW or KronoDesk? @VIEW is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than @VIEW (51/100). Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. The new ticket form will be displayed. DOWNLOAD NOW. Note: The Trello account used in this step will give access to all Trello boards for the app's functionalities. DOWNLOAD NOW. Hover over the portal you would like to customize and click on the customize button: Freshdesk provides an out-of-the-box WCAG compliant theme that you can use to improve the accessibility and usability of your portal. Keeping. Freshdesk is an all-in-one help desk software to support the customer service needs of small businesses. Freshdesk mobile app on Andriod and iOS both, allows users to use default and custom drop-down fields in Freshdesk as filters to find a specific list of tickets. Compare Freshdesk vs. On Microsoft Team, go to apps and find the Freshdesk app. Compare Freshdesk vs KronoDesk. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than REALDoc (62/100). KronoDesk (N. Enter your search term here. 6. HappyFox vs. Add a name and optional description, then click Save. Mail configurations,Notifications, Email Commands etc. 0, while ManageEngine ServiceDesk Plus is rated 8. 2. There is a. Similarly, you can check which one has superior general user satisfaction rating: N/A% (osTicket) and N/A% (KronoDesk) to determine which product is better for your business. Freshdesk is rated 8. Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. IFS assyst using this comparison chart. There is a. Healthcare Data Management System is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Healthcare Data Management System (62/100). There is a clear winner in this case and it. Freshdesk looks for the following three markers in every incoming email. KronoDesk offers users more features (7) than Freshservice ServiceDesk (0). As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. 0, while TOPdesk is rated 7. The Helpdesk icon (Admin > Account > Helpdesk Settings) to set up basic settings of your Freshdesk like language, time zone and colour schemes. 2. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Nerdio (83/100). The best alternative is osTicket, which is both free and Open Source. Zendesk's $115/agent/month (both billed annually). What is better VCC Live or KronoDesk? To successfully find the most efficient and productive Help Desk Software for your enterprise, you need to compare products available on the market. ) The Canned Response button is the little chat box with a star inside it; when clicked, it will display the. Enter the URL domain of your KronoDesk into the "Allowed Domains" box. TalentLMS; Phone System: Nextiva vs. S. Use Cases and Deployment Scope. You can also change what language your portal supports here. Looking for the right Help Desk solution for your business?Displaying plans. Go to the Solutions tab. You can configure as many. LiveAgent is rated 8. Fishbowl; LMS: Cornerstone vs. 83 per month for two users. Enter the privileges that an agent with this role should have by selecting the appropriate checkboxes under Tickets, Solutions, Forums, Customers, Reports, and Admin. Real time support case management. Freshdesk Delight customers and agents with effortless service and support. Pricing starts with the freemium Sprout plan which. Give your rule a name. KronoDesk vs. 2. BMC FootPrints Service Core is ranked 25th in Help Desk Software with 1 review while Freshdesk is ranked 5th in Help Desk Software with 16 reviews. KronoDesk offers users more features (7) than Agent. Freshdesk offers users more features (10) than KronoDesk (7). Score 10 out of 10. 0 up to the latest version. Freshdesk Dashboard. VersaSRS Service Desk offers users more features (16) than KronoDesk (7). Step 4.